Have questions or need assistance?
Whether you’re exploring BrandChatCRM, need support, or want to understand how our platform fits your business, our team is here to help.
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Connect through these alternative contact options.
Our Business Address
Physical location for business-related inquiries.
Brand Consulting Corporation,QFC Tower 2, West Bay, Doha, Qatar
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Answers to Common Questions
Before reaching out, browse through our FAQs for quick solutions to your concerns.
BrandChatCRM is a cross-platform WhatsApp CRM and marketing platform that helps businesses manage customer conversations, automate engagement, and run WhatsApp marketing campaigns from one centralized dashboard. It enables businesses to use WhatsApp as a structured and scalable communication platform for sales, support, and customer engagement.
BrandChatCRM is designed for businesses of all sizes, including: Small and medium businesses Growing teams Enterprises with multiple agents It is suitable for any organization that uses WhatsApp to communicate with customers for sales, support, bookings, or marketing.
No. BrandChatCRM is built for non-technical users. The platform features an intuitive interface and guided workflows, allowing teams to start using WhatsApp CRM and marketing features without coding or technical expertise.
BrandChatCRM is compatible with: Web browsers (desktop and laptop) Android mobile devices iOS mobile devices All conversations and customer data are synchronized in real time across platforms
Yes . BrandChatCRM works with the official WhatsApp Business API and follows WhatsApp platform policies and guidelines, ensuring secure and reliable communication for business use
BrandChatCRM provides a complete set of services to help businesses use WhatsApp as a structured communication and engagement platform. These include WhatsApp CRM, team inbox management, contact management, automation, chatbot workflows, and WhatsApp marketing campaign management — all from a single centralized dashboard.
Yes. BrandChatCRM supports managing multiple WhatsApp numbers, depending on your subscription plan. This allows businesses with multiple departments, locations, or brands to manage conversations efficiently within one platform.
Yes. BrandChatCRM is built for team collaboration. You can invite multiple team members, assign roles and permissions, distribute conversations to agents, and monitor team activity — making it ideal for sales, support, and operations teams.
Yes. BrandChatCRM provides customer support to assist with onboarding, setup, and ongoing usage. Support options may vary based on your subscription plan, with priority assistance available for higher-tier plans.
Yes. Customer data security is a top priority. BrandChatCRM uses secure cloud infrastructure, role-based access control, and policy-aligned WhatsApp integrations to help protect customer data and ensure reliable business communication.
BrandChatCRM offers flexible subscription plans designed to support businesses at different stages — from small teams to large organizations. Each plan provides access to core WhatsApp CRM features, with higher plans offering advanced automation, team management, and scalability options.
Yes. BrandChatCRM offers a free trial that allows you to explore the platform’s core features before committing to a subscription. This helps you understand how the platform fits your business needs.
Yes. You can upgrade your plan at any time from your dashboard. All changes are applied immediately and prorated based on your billing cycle.
Yes. You can upgrade or downgrade your subscription plan at any time from your account dashboard. Changes take effect based on your billing cycle and selected plan
Billing is typically handled on a recurring basis (monthly or annually, depending on your plan). Detailed billing information, invoices, and usage details are available within your account dashboard.